Last updated on: August 21, 2024
Transparent handling of personal data is important to us. In this Privacy Policy, you will find information about what personal data we collect, what we collect these data for, and who we share these data with. This Privacy Policy is regularly reviewed and updated to ensure a high level of transparency.
If you have any questions or concerns about our Privacy Policy, please contact us at info@manser-ag.com. The Data Controller for the data processing on this website is:
August Manser AG
Unterfeldstrasse 8
9450 Altstätten
Switzerland
We primarily process personal data that we receive from you directly or collect during the operation of our website. We may also receive personal data pertaining to you from third parties. This may include the following categories of data:
Your data will be treated confidentially and used for the purposes we have set out in this Privacy Policy. We always maintain a transparent approach and proportionate scope when processing data.
In exceptional cases where we are unable to comply with these principles, we may still be permitted by law to collect the data in question if justifiable grounds for us to do so exist. The following reasons qualify as justifiable grounds:
If you consent to the processing of your personal data for specific purposes, we will process your data in accordance with this consent, unless there are other reasons to justify our processing.
You can withdraw your consent at any time by sending an email to the address provided under “Legal Information”. This does not affect any data processing that has already been carried out prior to your withdrawal.
In some cases, we may be dependent on services provided by third parties or affiliated companies, and commission said companies (“Processors”) to process your data on our behalf. Processors may fall into the following categories:
We guarantee that these third parties and our affiliates will comply with data protection requirements and keep your personal data confidential.
In certain circumstances, we may be required to share your personal information with public authorities.
Links to our social media channels may be embedded on our website. These are typically marked with the corresponding icons. Clicking on these icons will take you to our social media channels.
When you click on such an icon, the provider of the corresponding social media platform will be informed that you have accessed its platform via our website. The social media providers can use the data collected in this way for their own purposes. Please note that we do not know what content will be transferred in such cases, nor how this data will be used by the social media operators.
In order to process an order, we may have to disclose your personal data to foreign companies. These companies are committed to data protection to the same extent as we are. The data can be transferred worldwide.
If the level of data protection does not correspond to that of Switzerland, we will carry out a risk assessment beforehand and ensure that the companies in question are contractually obliged to provide a level of protection equivalent to that guaranteed in Switzerland. This can be achieved using the European Commission's new standard contractual clauses or other legally prescribed measures, for example. If our risk assessment produces negative results, we will take additional technical measures to protect your data. The European Commission’s standard contractual clauses can be found at the following link: https://commission.europa.eu/publications/standard-contractual-clauses-controllers-and-processors-eueea_de
We only retain personal data for as long as is necessary to fulfill the respective purposes for which they were originally collected. We save the data that are stored during your visit to our website at regular intervals. This does not include analytical or tracking data. These can be retained for longer periods.
Due to legal regulations, we retain contractual data for longer periods. This applies in particular to business communications, concluded contracts and booking documents, which we retain for up to 10 years. As soon as these data are no longer needed for the provision of services, they will be blocked and used exclusively for billing and tax purposes.
We will keep your information secure and take all reasonable steps to protect your data from access, misuse, or modification.
All our contractors and employees who have access to your data are under obligation to comply with the applicable data protection regulations. In some cases, we may forward your requests to affiliates. In such cases, your data will likewise be treated as confidential.
On our website, we use the Secure Socket Layer (SSL) method in conjunction with the highest level of encryption supported by the browser in order to ensure secure transfer of data.
You have the right, at any time, to obtain information on the data we store concerning you. To do so, please send your request for information to info@manser-ag.com together with proof of your identity.
Furthermore, if we process your data automatically, you have the right to receive your data in a common file format providing:
We reserve the right to restrict or refuse the provision or disclosure of your data where such action would be contrary to our legal obligations, our own legitimate interests, or the interests of third parties.
We will process your application within the legally established 30-day window. However, we can extend this deadline under certain circumstances, such as due to a high volume of inquiries or for legal or technical reasons, or if we require further information from you. You will be informed of any such extension in good time and in text form, if not in writing.
You can request the erasure or correction of your data at any time. We can reject such applications in situations where we are legally required to retain the data for a longer or unchanged period, or if the application is blocked by a permit.
Please note that exercising of your rights may constitute a breach of contractual agreements, which in turn may impact the performance of the contract (e.g. premature termination of the contract or resulting costs).
You have the right to enforce your rights in court or to lodge a complaint with the competent supervisory authority if you are affected by the processing of personal data. In Switzerland, the supervisory authority for such matters is the Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch
We reserve the right to change this Privacy Policy at any time. The updates will be posted on our website; separate notification will not be provided.
When you visit our website, certain data are automatically stored for the purpose of system administration, statistics, backup or tracking, either on our own servers or on those of services and products that we have purchased or installed. These data include:
These data are not assigned to individual persons and are not merged with other data sources. The log files are stored to ensure the proper functioning of the website and the security of our information systems. This constitutes a legitimate interest on our part.
We store data only for as long as necessary to achieve the purpose for which they were collected. For this reason, the data are erased after each session ends. Storing the log files is essential for the operation of our website; as such, it is not possible to lodge a complaint against such action.
On our website, we use the Google Ads service, an online advertising service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereinafter referred to as “Google”). Thanks to Google Ads, we can place ads in Google search results and the Google advertising network.
Our website uses Google Inc.’s remarketing feature to display interest-based ads to visitors within the Google advertising network. A cookie is stored in the visitor’s browser to enable recognition of the visitor when they visit websites that belong to the Google advertising network. On this basis, the visitor can be presented with ads based on their previous interactions. Google states that it does not collect any personal data in the course of this process. If you do not want Google's remarketing feature despite this assurance, you can always disable it by adjusting settings at http://www.google.com/settings/ads accordingly. Alternatively, you can disable the use of cookies for interest-based advertising via the website of the advertising network initiative. To do this, please follow the instructions at http://www.networkadvertising.org/managing/opt_out.asp.
On our website, we use the online advertising program “Google Ads” and the conversion tracking (visitor action evaluation) provided within this framework. Google Ads Conversion Tracking is provided by Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; “Google”).
When you click on an ad placed by Google, a conversion tracking cookie is placed on your device. These cookies are only valid for a limited time, do not contain any personal data and are therefore not intended for personal identification.
If the cookie has not yet expired and you visit certain pages on our website, both ourselves and Google will be able to see that you have clicked on the ad and been redirected to the page in question.
The information collected via the conversion cookie is used to compile statistics regarding the conversion. This tells us how many users clicked on one of our ads and were redirected to a page with a conversion tracking tag. However, we do not receive any information that would allow us to personally identify users.
You can prevent the storage of cookies by making adjusting your browser settings accordingly. However, if you do so, you may not be able to use the full functionality of our website. In such cases, you will not be included in the conversion tracking statistics.
You can also turn off personalized advertising for you in Google's ad settings. Fore instructions on how to do this, visit https://support.google.com/My-Ad-Center-Help/answer/12155764.
We use LinkedIn advertising services on our website. This is a service provided by the LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland (“LinkedIn”).
We use LinkedIn Ads to place targeted ads. These are based on the interests and behavior of the users. LinkedIn uses cookies and similar technologies to display ads based on your previous visits to our website and other websites. This enables us to measure and optimize the effectiveness of our advertising strategies.
The information collected by LinkedIn Ads is anonymous to us. This means that we do not receive any personal data relating to individual users. However, the data are stored and processed by LinkedIn, and can be linked to the user profile in question. LinkedIn may use the collected data for its own advertising purposes in accordance with LinkedIn's privacy policy.
In the event that you have a LinkedIn account and are therefore logged into LinkedIn on your browser while visiting our website, the data collected by the LinkedIn Ads will be linked to your LinkedIn account.
Thanks to the use of LinkedIn Ads, we can analyze and optimize the effectiveness of our advertising strategies. We process the data based on our legitimate interest in targeted advertising measures and in analyzing the impact and effectiveness of our advertising measures.
We use the MailChimp service provided by The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA, to send out newsletters and email notifications.
When you sign up to our newsletter, your personal data and email address will be forwarded to MailChimp, where they will be stored and processed. This allows us to send you regular updates, offers and information.
When you sign up to the newsletter, your IP address is stored together with your date of registration. This storage serves exclusively as proof in the event that an email address is misused by third parties who sign up to the newsletter without authorization.
MailChimp offers extensive analysis options to track how the newsletters we send out are opened and used. These analyses are aggregated, and are not used by us for individual evaluation.
The data saved by MailChimp will be erased as soon as you unsubscribe from our newsletter. This does not affect data that we have stored for other purposes.
MailChimp’s privacy policies may differ from those of our website. For more information on data protection at MailChimp, please visit: https://mailchimp.com/legal/privacy/. If you have any questions about the data that Mailchimp collects, or if you wish to exercise your rights regarding your data, please contact The Rocket Science Group, LLC directly.
We use Meta Ads, an online advertising service provided by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA (formerly known as Facebook, Inc.) on our website. Using Meta Ads enables us to place targeted advertisements. This allows us to make users aware of our products or services.
When you visit our website, Meta Ads can place a cookie on your device. This allows an analysis of your website usage. Meta can also use this cookie to track your user behavior across different websites and endpoints to create personalized ads.
The data collected by the cookie are forwarded to Meta and saved there. Meta can assign these data to your Meta account (formerly Facebook account) and use it for marketing purposes.
You can set your browser to object the use of cookies. Once you have done so, future cookies will no longer be saved on your computer and it will be possible to erase cookies that have already been stored. If you disable cookies in your browser, certain features of our website may no longer function properly.
See Meta's privacy policy at the following link for more information on how Meta Ads handles user data: https://www.facebook.com/privacy/policy/.
If you do not want Meta to use your information for promotional purposes, you can adjust the settings in your Meta account to reflect your preferences.
We also have a presence on Instagram. Our profile is operated by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland. The transfer of your data to the USA is based on the European Commission’s standard contractual clauses. For more details, visit the following links: https://www.facebook.com/legal/EU_data_transfer_addendum, https://privacycenter.instagram.com/policy/, and https://de-de.facebook.com/help/566994660333381.
For information on how your personal data are handled, please refer to the Instagram privacy policy: https://privacycenter.instagram.com/policy/.
Our company is certified in accordance with the EU-US Data Privacy Framework (DPF). This agreement between the European Union and the United States ensures that data processing carried out in the United States complies with European data protection standards. Each DPF-certified company has signed a commitment to comply with these data protection standards.
For more information, please contact the service provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt0000000GnywAAC&status=Active
We use the TikTok Pixel on our website. This is an analytics tool provided by TikTok Pte. Ltd., 1 Keong Saik Road, Singapore 089109, Singapore (“TikTok”). Thanks to the TikTok Pixel, we can measure and track how users behave when they are redirected to our website via a TikTok ad. This allows us to measure how effective our ads are on TikTok for statistical and market research purposes. We can then optimize our advertising strategies based on this information.
The information collected by the TikTok Pixel is anonymous to us. This means that we cannot see any personal data from individual users. TikTok stores and processes these data. This allows TikTok to establish a link to the respective user profile and thus use the data for its own advertising purposes in accordance with TikTok's privacy policy.
In the event that you have a TikTok account and are therefore logged into TikTok on your browser while visiting our website, the data collected by the TikTok Pixel will be linked to your TikTok account.
Thanks to the use of TikTok Pixel, we can analyze and optimize the effectiveness of our advertising strategies. We process the data based on our legitimate interest in targeted advertising measures and in analyzing the impact and effectiveness of our advertising measures.
On our website, we use Google Analytics, a web analytics service provided by Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; “Google”). Google Analytics uses “cookies”. These are text files that are stored on your computer and enable an analysis of your website usage.
The information generated by the cookie regarding your use of our website is usually forwarded to and stored on a Google server in the USA. If IP anonymization is enabled on this website, your IP address will be truncated by Google either within the Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be forwarded to a Google server in the USA and truncated there.
Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on the activities on the website, and to provide the operator of the website with other services related to the website and Internet use.
The IP address forwarded by your browser as part of Google Analytics will not be merged with other data in Google’s possession.
You can prevent cookies from being stored on your device by adjusting your browser settings accordingly. However, doing so may prevent you from using all the functions of our website to the full. By downloading and installing the browser plug-in available at the following link, you can prevent the data regarding the use of our website that is generated by the cookie (including your IP address) from being passed on to and processed by Google: https://tools.google.com/dlpage/gaoptout.
We use Google Tag Manager to manage website tags via an interface. This is a service provided by Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; “Google”). Google Tag Manager (which we use to implement the tags on the website) is a cookie-free domain that does not itself process personal data. The service merely allows other tags that may collect data to be triggered. However, Google Tag Manager does not access these data. If this service is deactivated at domain or cookie level, this setting will apply to all tracking tags implemented via the Google Tag Manager.
Automated scripts (“tags”) on our website can be activated using the Google Tag Manager. This will allow data to be transferred from your browser to Google. These data may include information such as your IP address, the browser you used to access the website, the subpages you visit on our website, and interactions during your visit to our website.
UserLike is an online service that offers live chat features for websites. This enables direct communication in real time between the visitors to the website and the operator of the website. UserLike is operated by Userlike UG (haftungsbeschränkt), headquartered in Probsteigasse 44-46, 50670 Cologne, Germany.
On our website, we use UserLike so that we can offer support to visitors to the website via live chat. To can communicate directly with one of our employees and ask questions or receive support, you open the chat window and start a conversation.
In order to provide the chat service on our website and to be able to recognize recurring users, UserLike uses cookies. When you start a chat, it also transfers your IP address, information on the browser you are using, and the operating system.
The content that you transfer via UserLike chat is all transmitted in encrypted form and is only visible to you and the website operator. The chats and the information contained therein are stored by UserLike for a limited time in case of any inquiries. This also optimizes the service.
Font Awesome is operated by Fonticons, Inc., located at 6 Porter Road, Flat 3R, Cambridge, MA 02140, USA. Font Awesome is a collection of scalable vector icons. Font Awesome can be used to incorporate a variety of icons and logos from social media into websites.
On our website, we use Font Awesome to display visual icons. These may include icons on user interfaces, social media links or other visual representations that facilitate the design and user experience on our website.
When you visit our website, Font Awesome may download webfonts from servers of Fonticons, Inc. During this process, the visitor’s IP address will be transferred to Fonticons, Inc. This is necessary in order to ensure that the visitor’s browser displays the Font Awesome icons correctly.
Fonticons, Inc. only stores the IP addresses of visitors for a short period of time and exclusively for the purpose of providing the required Font Awesome icons. The data are neither stored nor analyzed extensively.
On our website, we use the Google Fonts API, a service provided by Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; “Google”), to incorporate fonts. When you visit our website, your browser connects to Google’s servers in order to download the fonts you need and display them correctly.
This connection may transfer data, including your IP address and information on the browser you are using, to Google and store them on its servers, which may be located in the United States or other countries.
You can prevent the transfer of data within the Google Fonts API by blocking access to the domain fonts.googleapis.com in your browser’s settings. However, if you do so, our website may not be displayed correctly.
On our website, we use the jsDelivr service, an open source CDN (Content Delivery Network). This allows us to load certain libraries and scripts faster and more reliably. It is a service provided by ProspectOne Sp. z o.o., ul. Krolweska 65A, 30-081 Krakow, Poland.
In order for content to be delivered to your browser more quickly and efficiently, thus reducing the time required to load our website, data such as your IP address, information about the browser you are using, your operating system and the duration of your visit are transmitted to jsDelivr servers when jsDelivr accesses our website.
This data is used by jsDelivr to ensure delivery of the content. A statistical analysis of the use of their service is also collected. However, these data are kept separate from other data sources and are not used for advertising purposes.
The use of jsDelivr allows us to optimize the performance of our website. This data processing is justified based on our legitimate interest making our website available efficiently and securely.
On our website, we use Google Maps, a mapping service provided by Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; “Google”). Thanks to Google Maps, we can incorporate interactive maps directly into our website. This allows you to conveniently use the map function to find a specific location or plan a trip or visit, for example.
When you visit our website, Google receives information that you have accessed the corresponding subpage of our website. Google also receives additional data such as your IP address, which is stored on Google’s servers. These servers may be located in the United States or other countries. This takes place regardless of whether or not Google has access to a user account with which you are logged in.
These data are stored by Google as usage profiles. They are used for advertising purposes, market research and/or to ensure that the Google website is designed in a way that suits your needs. The data will also be used and evaluated to provide advertising tailored to your needs (for users who are not logged in).
You can object to the generation of these usage profiles. To do this, however, you must contact Google directly.
We embed on our website videos from YouTube, a platform provided by Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; “Google”). When you watch these videos or click the Play button, data are transferred to Google servers and stored on them. This includes your IP address and information about the browser you are using. These data are used to provide the video, monitor performance, and improve the user experience.
YouTube can also associate your browsing behavior with your personal profile if you are logged into your YouTube account at the time of your visit. You can prevent this by signing out of your YouTube account.